FAQs for Students

The Project WakeDay website includes term and icon glossaries, a list of training opportunities, and links to job aids.

Workday is available 24/7 on your computer, tablet or phone.

Students should contact the Office of the University Registrar or the relevant registrar’s office for their graduate school or degree program.

If you go to the Contact page of your Student Profile you will be able to update your phone number as well as your home address. You will be prompted to do this as part of the onboarding process each semester, but you can also edit this information at any time.

If you go to the Personal page of your Student Profile, and then go to the Personal Information tab, you can click the edit button to update your pronouns, as well as other personal information such as your gender identity and race and ethnicity.

Job aid for logging into Workday.

Job aid for onboarding as a new student.

Job aid for onboarding as a continuing student.

Here’s a Job aid for onboarding as a continuing graduate student.

Here’s a Job aid for onboarding as a new graduate student in the School of Arts and Sciences.

Here’s a Job aid for onboarding as a new School of Business graduate student.

Here’s a Job aid for onboarding as a new School of Divinity graduate student.

Here’s a Job aid for onboarding as a new student in the School of Law.

Here’s a Job aid for onboarding as a new student in the School of Professional Studies

For help with HR related Workday issues, use this job aid.

For help with general Workday support, click here.

Here is a job aid for how to navigate the Workday landing page, icons, inbox, and search.

Here is a job aid for how to send Workday notifications to your email.

Here is a job aid for how to customize homepage worklets.

Here is a video on how to use the Training and Support app.

Here is a job aid for how to view and print your 1098-T.

Here is a job aid for how to add and manage direct deposits.

Here is a job aid for how to view and print pay slips, as well as how to view and update withholding elections.

Here is a video on how to locate your compensation history.

Here is a job aid for updating your SSN and your ITIN. Here is a job aid to add your SSN to workday.

Here is a job aid for adding your emergency contact info.

Yes, this information appears in the Academics app or by selecting View My Support Network.

Students can see holds on their student profile under the Action Items and Holds section. In this section students will see tabs for Active Holds and Resolved Holds.

If a faculty member is on leave they will have a designated backup, but in the given scenario, undergraduates should reach out to the Office of Academic Advising for assistance with the hold.

Yes, students will use the Create Request task and select the Credit Overload request type.

Students can go to their Academics Dashboard, and under Academic Advising there is a report called Evaluate Academic Requirements that will run a what-if scenario.

If they want, students can plan out their entire eight semesters. Plans include courses, like what is in the Bulletin. Saved schedules actually have course sections with times, days, etc.

The Academic Plan shows all courses available in the Bulletin. The Saved Schedule includes actual sections offered.

Yes, just drag the same requirement block in a separate line and add the second course.

Yes, and they can register from any of their Saved Schedules.

From the Plan tab in your Student Profile, click on View Saved Schedules. The student picks the term they want to view. The View My Saved Schedules window opens and the student can click on the Start Registration button if registration is open, they have removed all holds by meeting with their primary advisor to remove the advising hold and completing all onboarding tasks, and they have a registration appointment.

You can do this by using the filtering tools in the Find Course Sections report. You may filter by delivery method, meeting days, meeting patterns, and more.

Registration times will be assigned by earned hours, less any pre-college transfer credit, for undergraduate students.

Yes, you can see all courses. If you try to register for a course but don’t meet the eligibility requirements, the registration Troubleshooting task will tell you why you can’t register. However, if you don’t meet the requirements for a given course, you can neither register for a course nor add yourself to a waitlist.

In the Global Search bar on your Workday launch page, type FIND COURSE SECTIONS. Answer the questions (except for Location, leave that blank), and then select OK. This will show you every class offered this semester. Note that you have to search for POT (part of term) classes using a separate search. You can filter on the left to section status, and if section status is Open, it means the course still has capacity. If you want to see a specific number of seats available, then you need to click into the specific course section and then look at capacity.

In the Global Search bar on your Workday launch page, type FIND COURSE SECTIONS. Answer the questions (except for Location, leave that blank), and then select OK. This will show you every class offered this semester. Note that you have to search for POT (part of term) classes using a separate search. You can filter on the left to section status, and if section status is Open, it means the course still has capacity. If you want to see a specific number of seats available, then you need to click into the specific course section and then look at capacity.

To ensure that undergraduate majors and minors, or any specific population of students, can register in courses they need, Workday offers Reserved Seating. This holds seats for students who meet certain program or level criteria, for example 15 seats of 25 seats could be held for Psychology majors in a Psychology course. Many or all reserved seating rules, except those reserved for incoming first-year students, will be removed during the third week of registration, at which point any student who meets the prerequisite requirements will be eligible to enroll.

Students can join a waitlist even if they do not meet the reserved seat eligibility. Note they must have the course section eligibility (prerequisite). Once the reserved seats are released, students will be auto-promoted into the course section should there be available seats and the student does not have any time conflicts.

Students do not need to worry if they do not have a full schedule by the end of the first week of registration. With the reserved seating structure, we anticipate students will continue to make adjustments to their schedule through the end of the add/drop period. Please see the academic calendar for specific dates.

Workday will display an error message.

If a course section has met the seating capacity the section status will update from open to waitlist, provided the course has an active waitlist. Students then follow the same process for registration. If a student selects the orange register button on a course section with a waitlist status they will register to the waitlist. If seats become available, they will be automatically promoted from the waitlist and registered in the class.

No, students cannot see their position on the waitlist. While Faculty can see waitlisted students on their course rosters with a status of waitlist, they cannot see the position on the waitlist.

Students can review their Current Classes section on the Academics page of their Student Profile to confirm the course sections in which they are registered. They can also see current registrations in the Academics Dashboard.

Job Aid for How to Drop, Swap or Withdraw from a Course

For undergraduates, there is a section at the bottom of the Academic Progress Report that lists the Bachelor Program Core Requirements.

Changing a Program of Study is a business process, initiated by a student, that requires approval. This type of request routes to the academic department.

Here is a job aid for how to view your grades.

Here is a job aid for how to view your course schedule.

Here is a job aid for how to request a leave of absence.

Here is a job aid for a student enrollment verification request.

Here is a job aid for applying for graduation.

Here is a job aid for how to request a transfer credit evaluation?

Yes. All holds appear in the “Action Items and Holds” section of their student profile.

Your account balance is the total amount owed on your account. You can find it on your Student Profile or in the Student Financials Dashboard.

Students can add third-party users, such as a parent, in Workday and grant them access to tasks such as making payments on their account. If you go to the Contact page of your Student Profile and select the Friends and Family tab, you can add friends and family to your profile, such as a parent, guardian or emergency contact. Once you delegate someone as a Third-Party user, you need to take the second step to Manage Permissions for my Third Party to designate the specific permissions the user will have, including Make a Payment, View Account Activity, View Student Statement, or view your grades and current schedule. This document includes step-by-step instructions; note that you will need to log in using your WFU credentials to see it.

Third Party users can access student account information in Workday when provided access by the student. Once a student has designated a user as a Third-Party User and granted permissions, the user will receive two emails.

1. The first email will contain a username to log in to Workday.
2. The second email will contain a temporary password.

When logged in, Third-Party users will have access to the Student Financials for Third Party App for any actions they have been permitted to perform. They can go to Student Financials for Third Party App to view their student’s bill. They can then go to Make a Payment as Third Party to access Nelnet to make payments.

When granting access to certain pieces of information to Third-Party Users, students will be required to complete a Privacy Release Authorization Waiver. The waiver will list all information the student is granting access to for their Third-Party. Examples include Make Payment and View Account Activity. The form also requires a Purpose of Waiver, which is a comment box for students to type the purpose for granting the third-party permissions. This is necessary to comply with the Family Educational Rights and Privacy Act (FERPA).

Anticipated payments include Financial Aid, Sponsored Payments and others that a student can expect for an academic period. To access financial aid, students will use the Financial Aid Portal in one.wfu.edu. Students can see anticipated payments in Workday, but otherwise they should expect all Financial Aid related processes to occur outside of Workday in the Financial Aid Portal .

Students will go to Workday to access the payment portal for making payments on their student account. The Make a Payment button, which appears on the Student Financial Dashboard and the Student Financial for Third Party Dashboard, will take the student or third party to Nelnet to complete payment.

Students can access their student statement for each semester from their Student Financials Dashboard or the Workday Student profile. The Student Statement lists detailed charges on their account, payments, Anticipated Payments and Refunds.

You may have a hold on your account if you have an action that requires completion. Common Student Financial Holds that students may encounter include:

• The Student has balances that are Past Due on their account.

• The Student has not acknowledged their Financial Responsibility Statement Document in their Onboarding Tasks.

On this Student Financials dashboard, students can view:

• Account Activity, which should be your go-to location for reviewing billing information
• Statements
• Make a Payment, which redirects you to Nelnet
• Set up Payment Elections
• Option to manage your 1098 T

Students should set up payment elections to ensure they can receive any eligible refund to their account via direct deposit. Go to Payment Elections, enter Direct Deposit information, and confirm each semester during onboarding.

Sign into One.wfu.edu. Search for Tuition. Click on Tuition Concession. Click on Request New Concession. Fill out the form to make your request.

If your current balance is negative that means you have credit on your account and you do not have an outstanding balance. You do not have to pay.

Yes, Flywire will be available in Nelnet. You will access Nelnet, or the payment portal, via the Student Financials dashboard in Workday.

Here is a job aid for how to view anticipated aid.

Here is a job aid for how to view student account activity.

Here is a job aid for how to view the Wellness Waiver Fee.