If you have questions as you use Workday, proceed through these steps:
STEP 1: VIEW ON-DEMAND MATERIALS
Job Aids and videos are the first places to turn for questions since they guide you through processes in detail. You may access these resources directly in Workday by clicking the “Training & Support” worklet on your home screen.
Important: Accessing the Job Aids online, as opposed to maintaining a print archive, will help ensure you are viewing the most up-to-date information.
STEP 2: CONSULT A POWER USER
If the question cannot be resolved by viewing the Job Aids, consult the Power User available to support your department. These points of contact will answer your question or escalate them as needed.
STEP 3: CALL THE WORKDAY SUPPORT CENTER
As a final resort, if your question still needs attention, call the Workday Support Center at 758-5100.